June 13, 2013
TWS has partnered with a number of reputable vendors to provide the best possible parts and components in order to consistently manufacture the highest quality firearms possible. Our Quality & Assurance standards insure that all TWS firearms utilize only the finest quality parts and components that match our requirements. Don’t be fooled into thinking that a big name brand firearm is better than some of the medium size manufacturers like TWS. That is absolutely not the case! Most manufacturers, including the big names like Colt, Sig, Smith & Wesson, Stag Arms, and others buy some of their parts and components from the same vendors utilized by TWS. There have been instances where TWS has sold surplus parts and components to some of the biggest names in the firearms business. In many cases the big names buy from a number of smaller vendors. This creates potential quality control issues as different parts from different providers potentially have different tolerances leading to specs that may be off, sometimes in critical areas. In most cases the dimensional variances that you may get from vendor to vendor is not sufficient to cause function errors. But, in the event that one part is on the low side of a tolerance, and a corresponding part is on the high side of a tolerance, the result is that there could be a potential function issue.
TWS has developed vendor relationships with fewer vendors and has the capacity to ramp up and produce approximately 1000 firearms per month. During the time period immediately after the Sandy Hook shooting TWS processed thousands of orders with less than a 1% return rate. Ten firearms were returned to TWS out of which six tested fine after customers reported a failure to fire due to a reloading issue. In those six cases it was determined that the culprit was the use of low quality ammunition. These firearms were unusually dirty, and after being cleaned and oiled properly, they fired without failure. The weapons were returned to the original purchaser with no question. The remaining four rifles consisted of failures to fire which were replaced under warranty and were returned to the original purchaser.
Few rifle manufacturers give out information regarding who makes parts for them. These are relatively loosely kept industry secrets which serve to prevent other manufacturers from poaching vendors and generally serves to prevent the public from knowing who actually makes their parts. I support the reason not to divulge who is making parts for TWS as we don’t want other manufacturers knowing where we have parts made. The downside to this is that the customer doesn’t get to know, and in most cases doesn’t care, who ultimately makes the parts to their firearm. Parts manufacturers generally don’t want gun manufacturers like TWS from revealing their name either. If it is revealed, the parts manufacturers are inundated with phone calls and requests from smaller dealers looking to buy gun parts. TWS buys parts from the same place as the biggest names in the gun business and will continue as long as legislation doesn’t become restrictive or the manufacturing of firearms is not cost effective due to legislative controls.
TWS stands behind all the products we sell as they are backed by a LIMITED LIFETIME WARRANTY. TWS stands behind our commitment to provide the highest quality firearms at a reasonable price. We believe in customer service and work hard to make the purchasing experience a pleasant experience. Thank you!
A quick update….
Since the shooting at Sandy Hook Elementary School on Jan,14, 2012, the gun world has exploded. The panic set in and customers bought and ordered gun related products at an unprecedented pace. To this day, June 13, 2013, there are major named gun companies that are either not taking orders for periods of up to one or more years, or have stated on their websites that they are still 10-16 months out on order fulfillment. People panicked and everyone wanted their product immediately. Because of the panic, parts manufacturers began producing products in record numbers. Big name companies began buying up all production forcing many smaller companies to close due to the inability to get parts products. TWS survived this frenzy and was eventually able to fill all orders placed.
There were many time when TWS went to purchase products from our long-standing vendors only to find that our contract was arbitrarily cancelled without notice because a bigger company came in an bought up all production. TWS recovered from those incidents and was able to fill product orders from our other vendors. Most customers understood that the frenzy from proposed gun legislation was causing delays and worked patiently with us. To those who did understand, we greatly appreciate both your business and patronage. It was difficult for a while but we were able to get back on track. Some major companies are still over one year out on delivery of product and haven’t even gotten to the orders that were placed after the Sandy Hook shooting in December.
To those customers who didn’t have the patience and didn’t understand the marketplace and complained at every step of the way, well, all we can say is that we tried our best. We filled our orders, thousands of them. We didn’t use faulty, cheap, or knockoff parts, we worked extra hours, and we insured that each and every firearm functioned before it left our plant. I think in light of the fact that some companies still haven’t filled the orders from the winter and spring rush, we did pretty good. Some are still over a year out on delivery. We apologize for the inconvenience. Oh, by the way, we raised our prices minimally, only to cover the increased prices to us in parts and components. We saw $1,000 rifles being sold for $1700+. We saw manufacturers raise their prices dramatically to dealers, but we didn’t raise our prices. We saw retailers raise their prices drastically, but we raised ours only to cover the increased costs of parts and shipping.
As an aside, here in Florida, we have the largest retailer in the county, Shoot Straight. They have many stores throughout the state and are the largest dealer at guns shows in Florida week after week. No one is even close in size to Shoot Straight. We are proud to be one of their suppliers. And they have purchased a lot of guns from us. Shoot Straight realized that the winter and spring rush in sales was going to end at some point and encouraged their customers not to overpay for guns. Shoot Straight also did not raise their prices during the gun frenzy.
Once again, we appreciate all of our loyal customers and dealers and their support. Suffice it to say, we will continue to go out of our way to insure a quality product and the best customer service. Thank you for your support!