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Terms & Conditions

TERMS & CONDITIONS

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.  This is a partial list of the terms and conditions for Tactical Weapons Solutions Company (TWS).  A more complete description may be found for topics like shipping, refunds, warrant, etc., under the respective section with a link to said pages located at the bottom of each website page. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to, text graphics or code is copyrighted as a collective work under the United States and other copyright laws and is the property of (TWS). The collective work includes works that are licensed to TWS.

Copyright 2009 Tactical Weapons Solutions Company – ALL RIGHTS RESERVED
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TWS or purchasing TWS products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TWS or to purchase TWS products. Any other use, including but not limited to, the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TWS. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of TWS used in the site are trademarks or registered trademarks of TWS.

Return Policy
  • All eligible returns for exchanges and/or refunds must occur within 30 days of receipt of merchandise.  After 30 days, this policy becomes null and void.
  • Returns must be accompanied by an RMA number or the return will not be processed.
  • RMAs (Return Authorization Numbers) expire 30 days after issue.
  • Returns may take up to two weeks to be processed through our Returns Department.
  • All Returns are subject to a Restocking Fee  of 20% of the retail value of the product.
  • The buyer is responsible for all return shipping charges. TWS will pay shipping upon returning the product(s) if warranty is valid, otherwise return shipping is charged to customer.
Our Returns Department inspects each and every product that has been returned.  We reserve the right to refuse refunds and/or exchanges of any and all returned items if one or more of the following has occurred:
  • Obvious wear & tear such as scratches or dents on any merchandise.
  • Any modifications; filing, sanding, switching components, coloring, painting, gluing, installation markings, etc.
  • Dirt, sand, sun and/or water damage
  • Obvious odors such as cigarette smoke, perfume or colognes, etc.
  • Protective packaging or original packaging that has been defaced in any manner, or is absent upon return.
  • Any related paperwork for product to include warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Exchanges
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above.  All items are subject to a restocking fee of 20% of the retail value of the product.  Items returned in damaged/used condition will be rejected.  TWS does not return shipping charges.

Return for Refund
All eligible refunds will be remitted to you via company check for the merchandise amount minus the original shipping and handling fees.  Please see the “Beat the Ban” section for refunds relating to this program.  All refunds resulting from the inability of TWS to fulfill orders resulting from a federal or state imposed gun ban will be processed in 30 days from the date in which appropriate legislation prevents the further sale or transfer of certain firearms or component parts making the transfer of your firearm illegal.  In the event of a gun ban making illegal the transfer of your firearm, please be advised that the refund time may be extended due to the volume of transaction which will require refunds.  Processing of those refunds in the event of a ban will begin within 30 days of any such ban.

Defective Merchandise
If you have received a defective item, TWS must be notified within seven (7) days of receiving the items.  The item must be returned to us within 30 days of the buyer’s receipt of defective merchandise according to delivery confirmation through UPS/USPS.  Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped to you. You will not be charged for shipping. However, we do not ship the replacement item until the defective item has been received. If you wish the replacement item shipped immediately, your credit card may be charged for the replacement item; that amount will be refunded immediately upon receipt of the returned defective item.
Please include the following with all returned items:
  • The merchandise in its original, brand-new condition with all related paperwork and packaging.
  • A copy of your order invoice.
  • A short but precise note listing the reason(s) for the return and/or exchange.
  • The RMA number must be clearly on the outside of the package.

For your protection, we recommend using a reputable carrier to ship and insure your package.  We are not responsible in any manner for lost or damaged merchandise that has been shipped to us.  Please retain your shipping receipt.

PLEASE SEND ALL RETURNS TO:
Tactical Weapons Solutions Returns
2578 Clark St., #1
Apopka, FL 32703
TWS reserves the right to charge a restocking fee of 20% of the retail value of any and all merchandise that is returned for a refund. All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer.  If customers reject their shipment (rejected due to ineligibility), TWS reserves the right to liquidate the inventory and withhold credit.
Warranty Information (for the complete WARRANTY please visit our Warranty section – link located at the bottom of each webpage). TWS does not offer any warranty on products not manufactured by TWS. Each manufacturer is responsible for honoring its own warranty, although we may assist customers beyond our return period if we have specific arrangements with a particular manufacturer to do so.  In most cases, we will provide the customer the means to contact the manufacturer for warranty issues.  We will not take items back once our return period has elapsed.  In all other cases, the customer is responsible for dealing with the manufacturer on warranty issues.
When shipping a complete rifle for warranty work/troubleshooting, DO NOT send ANY ammunition with firearm.  Make sure that the rifle is insured for correct value, including any and all accessories.  Please do not pack personal belongings (blankets, shirts, pants, coats, pillows, towel, etc) around items.  If personal belongings are sent, we cannot guarantee their return.  If you are returning a rifle with magazines, please note, we can only return your magazines to you if they are legal for use in your state.  If you live in a non-compliant state, ensure your magazine is legal, before you send it to us with your rifle.
 
Warranty for ALL TWS items Excluding DTI Rifles
Parts have a 60 day limited warranty.  This warranty covers manufactured defects.

Returned Before 60 Day Limited Warranty Ends
Shipping back items to TWS is at the expense of the customer.  TWS will cover the cost of repair/replacement as long as it is a “manufacture defect”.  TWS will pay shipping to return item to customer. See Returns Policy for proper returns.

Returned After 60 Day Limited Warranty Ends
Repair/replacement costs and shipping costs will be at the expense of the customer.  See Returns Policy for proper returns.

Warranty is only valid if item(s) is purchased directly from TWS.

Warning!  

Always have a competent gunsmith assemble your barrel kit, barrel or rifle kit and headspace your barrel before first use.  Using a rifle assembled incorrectly or assembled using incorrect or modified parts can result in a damaged rifle, personal injury, death, or damage to property.  There is absolutely NO warranty of any kind for rifles assembled by dealers or individuals using a TWS lower receiver.

Warranty on TWS Rifles
Our TWS rifles have a limited life-time warranty.  We will repair/replace any manufactured defects for as long as the original owner has the gun.  Shipping items to TWS are at the expense of the customer.  TWS will pay shipping to return item to customer. See Returns Policy for proper returns.
Please call us before changing out components on the rifle.  Some changes may need special instructions or may void warranty.

Ammunition Warning

Due to a number of comments and calls, we have come across feeding problems with certain ammunition.  Shooting any of the following ammunition will VOID any warranty with TWS:

  • Any reloaded ammunition
Safety
The assembly or installation of firearm parts and components should only be performed by a qualified gunsmith or certified armorer.  TWS is not responsible for any injury or damage resulting from the improper installation or use of our products.
TWS strongly supports your 2nd Amendment rights!  We promote the safe handling and responsible ownership of firearms, and encourage everyone (no matter your level of experience) to participate in firearms training and education programs.  More information about educational programs can be found on the National Rifle Association’s web page at http://www.nrahq.org/education/


Stock Status

We make every effort to keep our website up to date on stock status.  However, due to the wide range of products we carry on both retail and dealer websites, inventory may not be current.

Personal Information
We do not release personal information to anyone, including law enforcement without probable cause or reasonable suspicions.  This means that if some calls here asking about you or your purchase, they must provide proper documentation relating to their request, e.g, a letter or email from an official government police agency stating the purpose of the request.  Your email address and any drivers license or address information will not be sold to anyone for any reason.

Shipping
TWS uses UPS Ground as our main shipping carrier.  UPS counts the next business day as the first day of transit.  “Shipping time” is exactly that, it does not include the processing time to get your order out.  TWS endeavors to get every order out in a timely manner in the order they (orders) are placed, within the constraints of order volume and product stock levels.

International Shipping
We do not ship internationally, and all orders must have U.S. billing and shipping addresses.  If you would like to place an order for shipping to APO/FPO addresses please contact us to discuss your order/options.

Limitation of Liability

TWS shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TWS has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a TWS product is mistakenly listed at an incorrect price, TWS reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TWS reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, TWS shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TWS without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

TWS may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TWS.

Miscellaneous

Your use of this site shall be governed, in all respects, by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Del-Ton Incorporated products) shall be in the state or federal courts located in Orange County, Florida. Any cause of action or claim you may have with respect to the site, sales from the site, sales from any other venue in which TWS participates, e.g., Florida gunshows, GunBroker, dealer sales, in-store sales, (including but not limited to the purchase of TWS products) must be commenced within one (1) year after the claim or cause of action arises. TWS’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TWS may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TWS or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

TWS does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TWS is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TWS reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TWS in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless TWS, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, TWS may link to sites operated by third parties. However, even if the third party is affiliated with TWS,  TWS has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TWS. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TWS seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

“Beat the Ban”
The TWS “Beat the Ban” program was designed to help customers obtain a rifle by making the purchase of a rifle before a 1994 style ban is implemented, taking possession of the complete or stripped lower receiver, filling out a 4473 for a rifle, not a lower receiver, and having the complete upper receiver sent to the customer at a future date.  There is no intent on the part of TWS to violate any laws relating to the transfer of a firearm.  If the customer takes possession of the complete lower receiver, after purchasing the entire rifle, there are no restrictions currently in place to prevent an upper receiver to be sent to the customer.  Int he event that the ban exceeds in scope the provision of the 1994 gun ban, TWS will fill all orders for “Beat the Ban” subject to those restrictions.  If restrictions are placed on the sale of an upper receiver (which are just parts and have never been the subject of a gun ban) TWS will refund the difference of the complete rifle price and the complete lower receiver price, the total of each when added together equals the price of the rifle purchased.